The services we offer go beyond merely fixing problems. ITR seek to take a more proactive approach to create long-term strategic objectives that create value and help deliver your business goals.
We engaged IT Resourcing to undertake a strategic review of our IT and document management systems and since that time they have become integral to our business needs. In addition to overhauling our system and introducing best-practice information technology and document management systems to ensure the integrity, reliability and security of our networks and information, they now provide our ongoing support and maintenance.
Adam’s strategic guidance and management of the provision of services to our organisation is second to none and we have appreciated his dedication to achieving our goals in a cost effective manner, effectively managing projects and other providers on our behalf acting as our agent and clearly communicating improvements and changes so that we have been able to understand the changes in what is a complex field.
The service desk staff are knowledgeable, reliable and very responsive and their service delivery and dedication to customer satisfaction have far exceeded our expectations. We consider Adam and his team as not just another service provider but rather a key part of our team.
Jemma Bimrose, Chief Financial Officer
Adam and his team have, with careful analysis of our needs and various discussions, transformed our IT infrastructure to give us the certainty, accessibility and reliability we need in an extremely professional manner. It is such a good feeling knowing that we can get on with delivering our services while IT Resourcing keep an eye on our critical IT systems.
Danny Keep, Managing Director
John Brooks, Chief Executive Officer
Over the course of 10+ years, TasRail has had an ongoing working relationship with IT Resourcing. IT Resourcing has been a major contractor providing a range of services from multiple long-term FTE contract labour placements to more specialty services such as application and SharePoint development.
The resources made available to TasRail have been competent and capable additions and worked seamlessly alongside our internal team. They are capable of working autonomously as well as working under instruction of our internal team to achieve the required outcomes.
They have regularly been given a wide variety of tasks from level 1 support through to development and implementation works, fault resolution and project management. All completed without complaint and with great flexibility, which is essential given the 24×7 nature of our business.
Likewise, the results of the development works undertaken have significantly improved and innovate our business processes.
Andrew Quill, ICT Manager